Statista’s Shady Practices – Runaround For Cancellation

Hey everyone,

I am a contractor that uses statista data from time to time to get data from specific sectors and execute my consulting work with a bit more ease.

Well, I decided to have a baby! Yay!

This meant I was going to be out of work for a while. I also noticed that Statista started charging me for simply being able to see the data sets they used to offer for free so I decided it was time to cancel with the intention of re-subscribing when my baby goes into daycare.

So I went to the portal to see where I could cancel and you can’t. But you do have a customer service rep.

Ok great so I email them.

Nothing.

I wait a week and email again. Nothing.

So then I started emailing everyone I could – nothing.

Then I pay to call long distance to Europe after weeks of not hearing anything back and I end up getting a human in Germany who indicated that they cannot help I have to contact the rep.

So at this point I was charged 2 months worth of fees just going through the process of cancellation.

At this point I let the guy know that this was against consumer protection laws in my country (which it is). At that point, he emailed someone internally to allow me to cancel after a lot of hassle.

They credited ONE of the two months I was charged even though I had been requesting cancellation. Either way, I was just glad my credit card was no longer held hostage.

I just wanted to share this information in case anyone else had been using Statista. This is a really sketchy practice and wanted to call it out.